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Player.Model.ALT's avatar
Player.Model.ALT
Honored Guest
23 days ago

Not Being Able To Buy Stuff

I've been waiting for 3 hours after receiving my quest cash to buy/gift stuff. I cant because its for "security" I don't know how to resolve this I've been searching for a long time and I've resorted to making a forum for help.

1 Reply

  • Degly's avatar
    Degly
    Start Partner

    I had this happening to me before and they told me that it’s a temporary security hold on the account after a balance change (like Quest Cash being added).

    There’s nothing you can manually fix. The hold typically clears on its own within a few hours (sometimes up to 24h). If it’s still blocked after that (as I saw that your post was a while ago), the only real next step is Meta Support, since they’re the only ones who can see or remove account-level security flags.

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