Quest/Meta Account Permanently Disabled After Apparent Compromise ++ No Appeal Path Available
Hello everyone,
I’m posting on behalf of a member of our Ghost of Tabor community who appears to have had their Meta account compromised before being permanently disabled.
The user suddenly lost access to their Meta/Quest account and now cannot access their purchased VR content or properly use their headset. The system currently states the account is permanently disabled with no meaningful review or appeal option available.
What makes this especially concerning is that security/session logs later revealed unauthorized activity originating from Ho Chi Minh City, Vietnam, which does not match the user’s actual location or normal usage history.
We have screenshots showing unexpected API/mobile session activity and foreign login/session locations shortly before the disablement occurred.
This appears much more likely to be a compromised account or stolen session/token situation rather than intentional misconduct by the account owner.
The affected user is a positive member of the VR community and helps mentor newer Ghost of Tabor players, so this situation has been devastating for them.
We are respectfully asking:
Is there any way to get this case reviewed by an actual human?
Are there escalation paths for compromised Quest accounts that become permanently disabled?
Has anyone here successfully recovered an account in a similar situation?
Any guidance would genuinely help.
Thank you,
DonZzzilla
Image of unusual activity
(First IP address is friend's which i've obscured):
