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Nadeemiis's avatar
Nadeemiis
Honored Guest
1 month ago

[SEV-2 URGENT] Meta Pro advice broke 136k member group - 4 weeks blank feed

SEV-2 ENGINEERING ESCALATION - META PRO MISADVICE

Group:

https://www.facebook.com/groups/Indians1nSydney/

, 136k members, created 2007

2025-03-23: Per Meta Pro Team advice, changed Hidden->Visible within 5 min of prior change.

Prior week: Changed Private->Public->Private, violating 28-day rule due to Meta Pro advice.

Current state: Admin sees full feed. 136k members see blank feed, cannot post/comment, all platforms.

Group UI shows "Pending Public in 3 days" but group has 136k members, exceeding 5k limit for Public switch.

ROOT CAUSE: Rapid privacy/visibility toggles on legacy large group caused permission sync failure. Violates Meta policy engine but UI allowed it.

IMPACT: 20-year community, 136k users, 4+ weeks total outage.

REQUEST: Manual ACL resync by Groups Infrastructure team. 

@metatommMetaRowen​MetaTomm​MetaJaneTest​ 

 

4 Replies

  • Degly's avatar
    Degly
    Start Mentor

    I checked your group and it seems that this is solved? Hope everything went as expected!

    • Nadeemiis's avatar
      Nadeemiis
      Honored Guest

      Good day .. Its not .. its been 8 weeks we have been going back and forth and meta agent has been closing the tickets .. we raised over 30 tickets.! and report a problem several times even by members... there is no resolutions.. members cant see feed members cant post all 138000 members affected 

  • Degly's avatar
    Degly
    Start Mentor

    I think that you need to explain your issue better, because I couldn't really understand what is happening or what the problem is.

    Maybe use AI to make sure it's clearly explained! Thanks and good luck!

    • Nadeemiis's avatar
      Nadeemiis
      Honored Guest

      not sure how else I can explain  Admin sees full feed. 136k members see blank feed They dont see any it is completely blank for them , cannot post/comment, all platforms... attached screenshot

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