[SEV-2 URGENT] Meta Pro advice broke 136k member group - 4 weeks blank feed

Question

SEV-2 ENGINEERING ESCALATION - META PRO MISADVICE

Group:

https://www.facebook.com/groups/Indians1nSydney/

, 136k members, created 2007

2025-03-23: Per Meta Pro Team advice, changed Hidden->Visible within 5 min of prior change.

Prior week: Changed Private->Public->Private, violating 28-day rule due to Meta Pro advice.

Current state: Admin sees full feed. 136k members see blank feed, cannot post/comment, all platforms.

Group UI shows "Pending Public in 3 days" but group has 136k members, exceeding 5k limit for Public switch.

ROOT CAUSE: Rapid privacy/visibility toggles on legacy large group caused permission sync failure. Violates Meta policy engine but UI allowed it.

IMPACT: 20-year community, 136k users, 4+ weeks total outage.

REQUEST: Manual ACL resync by Groups Infrastructure team.

@metatommMetaRowenMetaTommMetaJaneTest

Degly · Answer

I checked your group and it seems that this is solved? Hope everything went as expected!

Nadeemiis · Answer

Good day .. Its not .. its been 8 weeks we have been going back and forth and meta agent has been closing the tickets .. we raised over 30 tickets.! and report a problem several times even by members... there is no resolutions.. members cant see feed members cant post all 138000 members affected&nbsp;

Degly · Answer

I think that you need to explain your issue better, because I couldn't really understand what is happening or what the problem is.

Maybe use AI to make sure it's clearly explained! Thanks and good luck!

Nadeemiis · Answer

not sure how else I can explain&nbsp; Admin sees full feed. 136k members see blank feed They dont see any it is completely blank for them , cannot post/comment, all platforms... attached screenshot