Display Name Change Limit Persisting for Over 2 Months

It sounds like you're stuck in a limbo state due to a backend issue on Meta’s side where the monthly limit for WhatsApp Business display name changes isn’t resetting as it should. This is a known problem that has affected some users, especially when using Meta Business Manager > WhatsApp Manager.

Here’s what you can do to resolve this:

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✅ Step 1: Check Display Name Change Status

1. Go to Meta Business Manager.

2. Navigate to WhatsApp Manager > Phone Numbers.

3. Click on the affected phone number.

4. Check if there's a "Review in progress" status next to the display name or an error tooltip.

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✅ Step 2: Try to Reinitiate the Display Name Request

Sometimes it gets stuck and needs to be manually retriggered:

If there's a "Reject" or "Edit" option visible, try changing the name slightly and submit it again.

If not, proceed to support escalation.

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✅ Step 3: Contact Meta Support (Most Important)

This is a known issue, and Meta support must manually reset the limit or the stuck state. To contact them:

1. Go to: https://business.facebook.com/business/help

2. Choose “WhatsApp Business” as your product.

3. Describe the issue briefly:

> "We've been receiving a persistent error for over 2 months stating we've reached the monthly limit for WhatsApp Business display name changes. The limit is not resetting and we're unable to proceed. Requesting manual reset or backend fix."

4. Attach screenshots showing:

The error message

The phone number in question

Your business verification status (if completed)

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✅ Step 4: Optional Workaround (Alternate Number)

If the issue is blocking progress urgently:

Add a new phone number under the same Business Manager account.

Submit the desired display name for that number.

Proceed with verification and template setup.

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Additional Notes:

Meta enforces a 1 name change per 30 days per number, but bugs have led to this limit not resetting.

This does not reset automatically after 30 days in some cases unless manually cleared by Meta support.

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Would you like help drafting a message to Meta support or creating a screenshot layout for your support ticket?

The above recommendation seems like a good one, but unfortunately the Meta team isn't able to offer any additional assistance via this forum—this is a forum intended to support Meta Horizon and Meta Quest development, and we can't offer any assistance with WhatsApp. If you need more direct support I encourage you to reach out to WhatsApp support directly here. In the meantime I'll be closing this thread, as there isn't any further assistance we can offer here. Best of luck!