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Tmody's avatar
Tmody
Honored Guest
11 months ago

MY FACEBOOK ACCOUNT IS LOCKED

I'm extremely frustrated because my Facebook account—vital for my business and the platform on which I spend over $1,000 per month on ads—has been locked for over a year. Despite this significant investment, I've received no help unlocking it. The recovery code is being sent to a phone number that isn't listed in my account manager or associated with the account. Every time I contact the ad support team, they say they can't help, even though my Meta Instagram account is linked to my Facebook account. What am I supposed to do?

5 Replies

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  • Anonymous's avatar
    Anonymous
    11 months ago

    Is there any result Because I also have a similar problem with two-factor login

    I can reset my password but I can't log in because it doesn't recognize a known device and the code isn't coming.

    • Tmody's avatar
      Tmody
      Honored Guest
      11 months ago

      no its been about year with no help they almost have no support i think i will file law suit.

      • Anonymous's avatar
        Anonymous
        11 months ago

        Oh man...
        I'm waiting for help too...

  • Sky1998's avatar
    Sky1998
    Explorer
    10 months ago

    My account was hacked and disabled including my business account. I posted something on MetaQuest asking for someone's help and someone just closed my post saying they can't help Facebook issues here and referred me to the help page I can't even use since my account is not recognized by them anymore. I am running in circles and do not know what to do.... 

  • marinakh.924's avatar
    marinakh.924
    Moderator
    10 months ago

    Hi Tmody,

     

    We’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly.

    We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with.

    For disabled or banned accounts, the best place to go to get help is here.

     

    We will be closing this thread since there’s nothing else we can do to help. 

    Thanks for your understanding!