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lgeorgiev12's avatar
lgeorgiev12
Honored Guest
7 months ago

Stuck in verification loop when trying to unlock account

Hello, 

 
My account is locked and stuck in a loop, whenever I try to unlock it. I receive a request to unlock my account and when I press Get Started button, I start the verification process. I get 5 options to verify my account - sms, email, whatsapp, credit card & ID. I've tried all 5 options to unlock my account and none work due to technical error, which you can see in the attached screenshots. 
 
I've tried unlocking my account through laptop Mac, windows PC, iphone and android phone and also through Chrome, Safari & Opera browsers, nothing works. I get stuck in the same technical error. Please help me regain accoss to my Facebook profile, since there are a lot of ads running at the moment with high budgets and I cannot access them. 

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    7 months ago

    Hey there!

     

    Thank you for bringing this to our attention.

     

    We realize that a Facebook account could be quite crucial for business/content purposes in your case and genuinely understand that issues like these in account verification could be really concerning. However as much as we wish to assist you in this, we'd be unable to provide help as we do not posses any tools to assist in Facebook account related issues.

     

    We here at Meta Store Support strictly specialize in Meta Quest related products and services therefore we would request you to contact the dedicated team for Facebook accounts via Facebook Help Centre.