can't connect to the app but can in bluetooth

Hi there dreyychn,

We've just come across your post regarding the issue you are experiencing with the pair of Ray-Ban Stories not pairing with the Meta AI app, so we'd love to lend a hand. Please attempt the following troubleshooting steps:

1. The glasses are charged and turned on: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while the glasses turn on. When it turns solid green, it is ready to continue.
2. Bluetooth is enabled on the phone.
3. The glasses are unpaired on the phone. If on iOS, go to the phone's Bluetooth settings. Tap the info icon next to the glasses from the list of devices. Tap Forget This Device. This step isn't necessary on Android devices.
4. The device is in pairing mode: Slide and hold the power switch for 5 seconds and release when the light blinks blue. The glasses will appear in the app when they are in pairing mode, which can take up to 10 seconds.
    

If Ray-Ban Stories still does not appear in the app, complete the following steps:

• Turn the glasses off and back on again.
• Try quitting the Meta AI app and reopening it.

Please let us know if this has resolved the issue you are facing with connecting your Ray-Ban Stories to the Meta AI app, as we want you to have the best possible time with them! 

it pairs, but wont connect to the app, i already did forgetting the device both in the app and the bluetooth, already done factory reset the glasses but still shows not connected