Gen 2 meta glasses not pairing

i bought my glasses from bestbuy last night and straight out the box the blue light that appears after holding the back button for 5-8 seconds is not appearing at all. ive charged it over night and it continues to not pair to my iphone. i have tried to hold the button on the right and turn the glasses off/on and i see a steady red light for some time then a blinking white light but nothing after that. is there a solution to this problem or should i go back and exchange the glasses?