Forum Discussion
6 Replies
- MetaStoreHelpCommunity Manager
Hi there,
We saw your thread and just wanted to stop by with some troubleshooting that should get your glasses connected to your Bluetooth again.
- Make sure the phone and glasses are both sufficiently charged
- Make sure the phone and glasses are close to each other
- Turn glasses off and back on
- Unpair Glasses on phone: Forget device from the Bluetooth settings of the phone and to try pairing again
- Put your glasses into pairing mode: turn the glasses on by sliding the power switch toward the lens to the ‘on’ position. Place glasses inside the case. Press and hold the BT discovery button on the back of the case for 5 seconds until the LED on the front of the case turns blue.
If you find you're still unable to get everything linked up correctly, please don't hesitate to reach out to us privately on the forum here, where we can provide further assistance.
- Please select our name to get to our profile page, or click here
- Next, click "Send a Message" to privately message us!Please remember, you must be signed into the community forum first to send us a private message.
- holger.ist.daHonored Guest
Hello, i tried all these topics and only get a red light
- MetaStoreHelpCommunity Manager
Hello holger.ist.da,
We understand you're having trouble pairing your glasses and are now seeing a red light, thanks for letting us know. That must be frustrating, and we're here to help you get things back on track.
Could you please send us a private message when you get a chance. That way, we can look into your specific situation and guide you through the next steps. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!
We're standing by and ready to help
I have the same problem, and only get a red light, please help!
- MetaStoreHelpCommunity Manager
Hi there Nicochamorro13,
We've just come across your comment regarding the issue your are having pairing your Ray-Ban Meta glasses with the Meta AI app. We want you to have the best possible experience with them, but currently you your glasses are showing a red light after having followed all of the suggested troubleshooting steps.
Thank you for having attempted the troubleshooting steps. Please send us a private message for us to look further into the issue you are facing. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
- gidehaultGuest
I just had this issue and tried everything without success. at last I kept my glasses emptying the battery, then re-charge them fully, and, miracle, they started again nicely !