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Mcafee0221's avatar
Mcafee0221
Explorer
17 days ago

META VANGUARD WIFI DROPPING OUT AND WONT RECONNECT

Got my new metas last week, software issues, won't pick up wifi, have to connect manually on initial set up, then when the glasses go back in the case overnight the WiFi drops off and the app cannot pick up the wifi again. The only thing that fixes it is uninstalling and reinstalling the app every day. I also have the meta Raybans and they are connecting with no issues at all so it has to be a software issue in the vanguards? Awaiting a response from Oakley customer services on a replacement. I have tried all the troubleshooting , I spent over an hour on chat with meta following all the instructions with no resolution. They told me to contact oakley for replacement glasses. Awaiting outcome from Oakley. I have also taken the glasses to a friend's for the weekend to see if its my home wifi thats the issues but the exact same thing happens at her house when the glasses go in the cast for a prolonged period, whatever happens in the case the glasses will not import media or connect to any wifi the next day. You have to uninstall and reinstall the meta AI app. Then it picks the wifi up but ONLY after you skip the initial wifi set up because you get an error saying, issues with wifi set up, set up manually. 

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