Forum Discussion
leon.326440
2 months agoExplorer
I may have spoken too soon. It worked once but now I am now longer able to connect to my router despite multiple attempts at the above instructions. I continue to see multiple routers in the list except mine which is next to me.
MetaStoreHelp
2 months agoCommunity Manager
Hi again leon.326440,
We see that the issue hasn't been resolved as of yet, so lets try something else.
We would recommend using the RouteThis Helps app, to run a diagnostic scan on your local network. This will help identify any potential issues and provide troubleshooting steps to resolve them.
To get the RouteThis app and troubleshoot your network:
- Download the RouteThis Helps app on your iOS or Android phone or tablet.
- Open the RouteThis Helps app and tap Begin.
- Enter the code FBRL.
- Select the issue that you are experiencing. If you select "Wi-Fi coverage", a tool will help you identify if your current area has poor Wi-Fi coverage. Other options will scan your network for other issues.
- Stand within 1.8 metres (6 feet) of your headset and tap Next, then tap Network scan.
- When the scan has finished, you'll see a screen displaying your Wi-Fi speed result. Tap Review and follow the instructions in the app.
- The scan takes about two minutes. Keep the app open while the scan is running.
If you still have issues please don't hesitate to get back in touch!
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