Forum Discussion

KidThrone1's avatar
KidThrone1
Honored Guest
29 days ago

Order Delays and Lack of Updates – Assistance Requested

I placed an order for the following Ray-Ban Meta (Gen 2) glasses on October 14th. Since then, the expected delivery dates have changed multiple times, and as of November 6th, tracking updates have stopped entirely.

  • Ray-Ban Meta Wayfarer (Gen 2) – Shiny Black, Transitions® Graphite Green Lenses (Estimated delivery: November 6th)
  • Ray-Ban Meta Skyler (Gen 2) – Shiny Mystic Violet, Transitions® Amethyst Lenses (Estimated delivery: November 20th)
  • Ray-Ban Meta Wayfarer (Gen 2) Large – Matte Black, Transitions® Grey Lenses (Estimated delivery: November 6th)

I’ve reached out to multiple representatives for assistance. The most recent representative, Rain, indicated that the issue lies with the courier rather than Meta. However, I have not received any further updates or clarification.


If anyone has additional information or can provide support in resolving this matter, I would greatly appreciate your help.

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    29 days ago

    Hey there! 

    Thanks for reaching out to enquire about your order. We'd love to give you some information around this. 

     

    In order for us to discuss any order details, we'll need to speak privately, if you can kindly follow the steps below: 

     

    • Please select our name to get to our profile page, or click here
    • Next, click "Send a Message" to privately message us!
    • Please remember, you must be signed into the community first to send us a private message.

     

    Thanks for your patience and co-operation! 

    • KidThrone1's avatar
      KidThrone1
      Honored Guest
      24 days ago

      I’ve been in contact with the support team throughout this period, but the explanations I receive continue to shift between different parties. Could you please confirm whether there is a production delay specifically with the Skyler (Gen 2) Shiny Mystic Violet Transitions® Amethyst Lenses? My order was placed on October 14th, and the most recent estimated delivery date is now December 4th.

      A customer service representative, “Rain,” informed me that “your three glasses are not yet ready to ship due to a delay with the courier.” Can you clarify whether the issue is related to Meta’s production process or with the courier service?