Hello, we're sorry to hear this. To resolve the issue, please ensure that both, your glasses and the Meta AI app are fully updated and loaded. You may also need to restart both devices or try pairing the glasses again if the connection is unstable.
If the problem persists, we would like to encourage you to reach out to us privately so that we can investigate further:
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We'd love to assist and guide you further and hope to hear from you soon!