Forum Discussion

kd.700152's avatar
kd.700152
Honored Guest
1 month ago

Unable to Pair

My meta glasses are brand new and never used. I’m unable to pair them (no pulsing blue light from case) I’m unable to factory reset the glasses. When I try it blinks red a couple of times then just turns off. No solution in sight. I’ve kept them in the charger for more than a day but still nothing. Any suggestions?

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hello there, thank you for your post. 

     

    We understand that you are having some trouble pairing your new Ray-Ban Meta glasses to your phone. Could you please follow the steps outlined below to get your glasses paired to your phone app? 

     

    1. Make sure glasses are charged, turned on, and placed in case. Charge glasses for at least one hour until LED is green
    2. Make sure Meta AI app is up to date
    3. If connecting to another app (Meta FoA, music provider, or fitness app), make sure that app is up to date
    4. Make sure device firmware is up to date
    5. Slide power switch towards the lens to the ‘on’ position and check for flashing white indicator LED
    6. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
    7. Check if Ray-Ban/Oakley Meta Glasses shows up on phone's Bluetooth menu
    8. Forget device from Bluetooth menu screen and pair as a new device (repeat steps 1-4)
    9. Delete Meta AI app and install again. Then repeat steps 1-4
    10. Factory reset your glasses. Then repeat steps 1-4

    If you are still having issues pairing glasses after trying these steps, can you please follow the instructions below to contact us privately? Our advisors will be able to get you the best support possible. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.