Hi there,
We've just come across your post! We understand you are encountering connection issues with your glasses. We recommend unpairing and pairing your glasses again, to do so:
How to unpair your glasses from the Meta AI mobile app:
- From the Meta AI mobile app, tap
in the bottom right.
- Tap
.
- Tap General.
- Tap Unpair glasses.
- Tap Unpair.
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to unpair before tapping .
- If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
How to pair your glasses with the Meta AI mobile app:
- Remove your glasses from the case.
- Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
- Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
- When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app.
- From the Meta AI mobile app, tap in the bottom right.
- Tap
in the top right and follow the on-screen instructions.
Alongside this, a force restart will help clear ant bugs.
If you are still encountering issues, please don't hesitate to reach out to us via private messages:
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear feedback from you soon!
