Forum Discussion

grossed's avatar
grossed
Honored Guest
6 months ago

Account already added when connecting instagram

I just purchased the Meta Ray Ban display glasses and whenever I try to login with instagram and connect it I just get "Account already added" and I cannot link my instagram. The desired instagram account is already linked to my accounts center on the Meta AI app, so I am super confused why I cannot just link the accounts

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there! 

     

    We heard you were having some trouble linking your Instagram account on your new Meta Ray-Ban Display glasses, and thought we'd drop in and lend a hand!

     

    You've mentioned you already have your Instagram account linked to your Meta Account in the Meta AI app, so what we'd recommend trying is unlinking it there, closing and re-opening the app, and then trying to link your account to your glasses again.

    This should resolve the issue for you, but if not, please don't hesitate to come back to us and we can take it from there.

     

    Hope to hear back soon!