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adpnyc's avatar
adpnyc
Honored Guest
4 months ago
Solved

Amazon Music stopped working on Ray-Ban Meta Gen 2 glasses

As of a week ago, Amazon Music refuses to work on my Ray-Ban Meta glasses. If I ask the glasses to play a song on Amazon Music, the voice announces the track is about to play on Amazon Music, but nothing actually plays. 

I've tried all the troubleshooting steps such as reinstalling, re-connecting to Amazon Music, etc. Nothing seems to fix it. Using the glasses with Android in case that is relevant. 

Amazon music
bug
issue
Meta AI
rayban
  • johnhayes501187's avatar
    johnhayes501187
    3 months ago

    There is a solution I found about 5 minutes after reading your post. Update your amazon app to 26.3.2.  Then, open it once manually. You'll have to log it in and everything. Then, it should work. Looks like the issue was Amazon code somewhere. 

9 Replies

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Heroic Explorer
    4 months ago

    Try to play something on Amazon music manually (by opening the app and pushing the play button) while wearing your glasses, and then ask Meta again to stop or change the song. 

    Maybe Amazon music has no permission to start in the background on your phone (energy saving) and so you have to open it once. Check energy and permission settings in your android settings. 

    Check for updates of the Amazon Music and Meta AI app and restart phone and glasses after installing. 

    I hope that will help you to resolve your problem. 

  • am1mantravel's avatar
    am1mantravel
    Protege
    4 months ago

    I thought the feature of Meta Glasses was not to have to manually open the ap on your phone while wearing the glasses.  Your solution kind of defeats the purpose (one of them) of the glasses.  I've done everything else as you mention and still the problem persists.

  • johnhayes501187's avatar
    johnhayes501187
    Honored Guest
    3 months ago

    There is a solution I found about 5 minutes after reading your post. Update your amazon app to 26.3.2.  Then, open it once manually. You'll have to log it in and everything. Then, it should work. Looks like the issue was Amazon code somewhere. 

    • adpnyc's avatar
      adpnyc
      Honored Guest
      3 months ago

      Looks like that latest Amazon Music update did fix things. When I made my post originally, everything was up to date, but they must have pushed another update to fix whatever was going on.

      Thanks everyone!