Forum Discussion

GabrieleCancelli's avatar
GabrieleCancelli
Member
8 days ago

battery drain - software issue or device issue?

I just received my new pair of meta wayfarer gen 2 after my first one was sent to meta for assistance and replaced. 

Yesterday I wore my glasses at 19:20 with 100% battery. 

I was out for dinner so I just wore the glasses, no music, no "hey meta", just one 28 seconds video and 6 photos. 

At 21 the battery was 56%. 

Doing nothing at 21.29 the battery was 15%. At 21.39 battery at 3% and glasses switched off. 

Is it ok? These are brand new sent from meta as a replacement. Installed latest 19.2 firmware. 

This is insane. 2hours 40 minutes with actually no use. almost standby. 

I don't understand how it is possible because when I first bought the fist pair of glasses back in September, I used them for hours on the first days, at museums taking lots of pictures and videos and asking info and translations to Hey Meta. So I don't understand why these ones, that should be brand new, seems to have a battery drain issue. 

Please don't tell me I have to go through assistance again for another replacement. Because I've bought first pair on 25 September and used the first one 1 week. Now this one 2 days. 500 euros and is this what I get???

Anyone experiencing the same battery drain issue?

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    8 days ago

    Hey there @GabrieleCancelli, thank you for bringing this to our attention.

     

    Could you please confirm whether you have the glasses in the case or if you are wearing them when you have them on Standby. As well as this, 2 hours 40 minutes is still within the standard parameters.

     

    We hope to hear from you soon!

  • GabrieleCancelli's avatar
    GabrieleCancelli
    Member
    8 days ago

    maybe I didn't explain myself well. 

    I just wore the glasses. Switched on for 2 hours 40 mins. but didn't use any Hey meta ai services, and just made 28 seconds video and 5 photos. No listening to music, no other services. 

    Are you telling me that this "stand by" use of 2 hours and 40 minutes is ok for gen 2 glasses???

    How is it possibile that the first pair of glasses that was replaced by meta assistance for other problems, it lasted almost half a day with dozen videos and ai meta translations and info? How such a difference???

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      8 days ago

      Hi there Gabriele, and thank you for your quick reply.

       

      We would just like to quickly apologize for the oversight, we did not see that you were using Gen2 AI Glasses. In this case, it is not within the expected parameters and we would like for you to send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

       

      Please remember, you must be signed into the community first to send us a private message.

      We look forward to hearing from you.