Forum Discussion

alex.515410's avatar
alex.515410
Honored Guest
23 days ago

Battery drops drastically after short video calls... is this normal?

Hi everyone,I just got my new pair of metal display 2 days ago!!

But I’ve noticed something strange with my device’s battery performance. After just a 15-minute video call, the battery level drops from 100% to around 40%. This seems way too fast for such a short session.

Has anyone else experienced something similar? Could this be related to a recent update, overheating, or maybe a background process consuming too much power during calls?

I’d really appreciate hearing about your experiences or any troubleshooting steps that worked for you.

Thanks!

2 Replies

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Protege
    22 days ago

    Hey Alex,

    that's not normal. A video call is Indeed consuming much energy but I think that's too much. 

    I can imagine that this could be due to the initial calibration of the battery. 

    Generally it's recommended to complete charge and completely discharge the battery if a new device is installed to calibrate the batterylevels. 

    Maybe you try that. Just use the glasses until they are turning off by theirselfs and the charge them completely to 100%. 

    If the problem maintains you can still reach out to the Metasupport.

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      22 days ago

      Hello there! alex.515410 

      We are sorry to hear about this inconvenient situation with your battery draining too fast. As SnoopyDoggy69 said in the above message, this points to be an issue with the initial settings and calibration of your glasses.  Live video calls and video recording are the features that uses the most battery within the device, we'd like to share with you a few steps that might improve significantly your battery's life: 

      -Disable or minimize "Ok Meta": Go to the app and turn off the "Ok Meta" hotword to prevent the glasses from constantly listening. You can still activate AI manually
      -Disable auto-pause/adjust: Turn off features like auto-pause that constantly use the microphone. 
      -Check your settings: Regularly check the Meta app for any new settings or updates that might be affecting battery life.

       

      If afer these steps you find yourself struggling with the same issue, send us a message through any of our support channels to initiate a private conversation with one of our agents. They are always happy to assist!