Forum Discussion

Jeffcisneros's avatar
Jeffcisneros
Honored Guest
21 days ago

Can't connect to Garmin or Strava with my new Meta Oakley Vanguard

This Wednesday 22nd of October I bought the glasses on LA @ Dolphin Mall.

Then I took a flight back to my country in Ecuador and when I tried to activate the features I can't seem to find them. Can you tell me if this is becauyse of the geolocation? And if so, how can I play around it so I can get the features? I'm an athlete and I was expecting to use these from the very beginning and now I'm just sad I can't find a solution for this.

I somehow managed to install the Meta AI Connect IQ but it also showed before that it wasn't available in my region or something like that. I just want to use all the features I bought these sunglasses for, help me please.

My Connection OptionsMy Garmin Device (Forerunner 165 with Music)

 

13 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    21 days ago

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Experiencing issues where you new Vanguard Oakley glasses doesn't connect to the Meta AI app and the Garmin watches can be far from ideal, especially when you've just purchased them. We would love to provide you with the assistance needed but before we can go that we would like to ask you to reach out to us privately so we can collect the information needed to provide you with a detailed solution and we will also leave a public article link Here on how to connect your Garmin watch to the AI glasses! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

    • Zulfawzimarzuqi's avatar
      Zulfawzimarzuqi
      Honored Guest
      5 days ago

      Hi, facing the same problem. Have dropped a message regarding this

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 days ago

        Hi Zulfawzimarzuqi 

         

        Thank you for bringing this issue to our attention! We see that you are having difficulty connecting your glasses to the Strava and Garmin apps. Don't worry; we're happy to investigate and help you find the root of the problem.

         

        We have received your private message, and we will contact you as soon as possible. We appreciate your patience and understanding.

         

        Talk to you soon!

  • Jeffcisneros's avatar
    Jeffcisneros
    Honored Guest
    19 days ago

    I am getting help from the team but still this is just so weird, I have followed every single instruction but its just not working, can you do a reboot of the sunglasses from your end?

    • hm.tyler.160449's avatar
      hm.tyler.160449
      Honored Guest
      18 days ago

      HeyJeffcisneros​ I have exactly the same issue ! I am a French expatriate in Tunis, I bought them in France and just got to Tunis when I tried them I have exactly the same apps, no garmin nothing only about music how to resolve this, this is urgentMetaStoreHelp​ 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        18 days ago

        Hey there hm.tyler.160449 

         

        We see you're having the exact same issue within your new Oakley Meta Vanguard and you're unable to connect to the Garmin app. As suggested in the thread previously, we would urge you check out the public article in regards to Garmin app connectivity and reach us directly by sending us a PM as it would allow us to gather more information around the issue.

         

        Once again, to send us a PM:

        • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
        • Next, click "Send a Message" to privately message us!

        Please remember, you must be signed into the community first to send us a private message.

  • hm.tyler.160449's avatar
    hm.tyler.160449
    Honored Guest
    17 days ago

    Jeffcisneros​ would be good if you can reply it would help me and the community. Have you solved your issue. I have the same problem I flew from France to Tunis after buying them and the garmin nor Strava are showing in the list of app to connect with 

  • k4ngi's avatar
    k4ngi
    Honored Guest
    13 days ago

    I am experiencing this issue and might return them in store if not fixed as I am about to return to my country soon

  • arubiani's avatar
    arubiani
    Honored Guest
    11 days ago

    Hello i’m also experiencing same issue, tried everything updating the app, restarting both devices even doing factory reset on the vanguard lens, and also tried it pairing it with Samsung none of them worked, both apps doesn’t appear to me on the app neither Strava o Garmin Connect, the only ones that appear are Spotify, Apple Music (on the iphone) and Amazon Music. 

    Really would like some help and how can I solve this issue 

  • VichoCuka's avatar
    VichoCuka
    Honored Guest
    6 days ago

    HolaJeffcisneros​, como vas? Lograste solucionar? Tengo el mismo inconveniente lo compré en USA las Oakley Vanguard y aquí en Ecuador no me funciona la opción de Strava y Garmin.

    saludos 

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 days ago

      Hole VichoCuka 

       

      Gracias por informarnos de este pequeño problema. Vemos que tienes exactamente el mismo problema con tus nuevas gafas Oakley Meta Vanguard: no puedes conectarte a las aplicaciones Garmin ni Strava. Entendemos perfectamente que esto puede suponer un problema para ti, ya que no puedes utilizar una función importante de las gafas. Por eso, nos gustaría ofrecerte algo de claridad sobre este asunto.

       

      La aplicación Meta AI cuenta con funciones específicas basadas en la ubicación, sobre todo cuando se combina con las gafas Meta AI (como las Oakley Vanguard inteligentes). Por este motivo, estas gafas no están disponibles para su compra en todos los países, sino sólo en los países admitidos.

       

      Las gafas Oakley Vanguard no funcionen con Strava en Ecuador porque las funciones principales de Meta AI están restringidas a determinados países.  Desafortunadamente, Ecuador no figura en la lista de países compatibles. 

       

      A continuación, te facilitamos una lista de los países en los que la aplicación está disponible para que puedas obtener más información al respecto: Países en los que están disponibles las gafas con IA

       

      Esperamos que esta información te resulte útil y te ayude a entender por qué algunas funciones no están disponibles ahora que estás en Ecuador. Si tienes alguna otra pregunta, no dudes en hacérnosla saber. ¡Estamos aquí para ayudarte!