Forum Discussion

Jeffcisneros's avatar
Jeffcisneros
Explorer
2 months ago

Can't connect to Garmin or Strava with my new Meta Oakley Vanguard

This Wednesday 22nd of October I bought the glasses on LA @ Dolphin Mall. Then I took a flight back to my country in Ecuador and when I tried to activate the features I can't seem to find them. Ca...
Jeffcisneros's avatar
Jeffcisneros
Explorer
2 months ago

I am getting help from the team but still this is just so weird, I have followed every single instruction but its just not working, can you do a reboot of the sunglasses from your end?

hm.tyler.160449's avatar
hm.tyler.160449
Honored Guest
2 months ago

HeyJeffcisneros​ I have exactly the same issue ! I am a French expatriate in Tunis, I bought them in France and just got to Tunis when I tried them I have exactly the same apps, no garmin nothing only about music how to resolve this, this is urgentMetaStoreHelp​ 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hey there hm.tyler.160449 

     

    We see you're having the exact same issue within your new Oakley Meta Vanguard and you're unable to connect to the Garmin app. As suggested in the thread previously, we would urge you check out the public article in regards to Garmin app connectivity and reach us directly by sending us a PM as it would allow us to gather more information around the issue.

     

    Once again, to send us a PM:

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
    • Next, click "Send a Message" to privately message us!

    Please remember, you must be signed into the community first to send us a private message.