Recently upgraded to Gen 2 Ray Bans from Gen 1 and the option to change the capture button is listed under the custom controls but the option to change the long and short press is missing. This is infuriating when you end of with a picture while trying to capture a video.
Hi NicoPalazzolo ,
Congrats on your new Ray-Ban Meta Gen 2 glasses!
In this case, we'd recommend unpairing and repairing your glasses in order to prompt the option to appear. You can find a handy guide for doing this right here.
If your phone's software and the app are both up to date, you could also submit a bug report to our engineers. You can do this by:
If this doesn't resolve the issue, we'd recommend getting in touch with our Support Team for more in-depth troubleshooting.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope this helps!
I have the same problem, my old glasses are still paired in he meta app and still have the capture button option under Customise controls, the gen 2 only has touchpad. Have tried unpairing and pairing again. Meta, please fix this bug.
Still not working. I did everything, but the feature is not there and it's been MONTHS. I never had this problem with my gen 1. When are you going to fix this?
Why upgrading my gen 1 if I wont have access to all the features?
Yes please fix this - does not work on my Gen 2 however Gen 1 is fine. Unpairing repairing doesn't work.
How can this be escalated to someone higher up so it can be included in the next update? Come on now, this shouldn’t even be missing to begin with if it’s already something you rolled out for Gen 1.
I believe you have to enable "Early Access" in settings before conversation focus will work.
I have the same issue. suggested fix does not working
They finally fixed it with the new update of the app. Finally I was able to do it after MONTHS
They fixed it and you are still complaining 🤣.
Not a fix but could be a way to work, try telling Meta to take a picture or start a video.
I’m also unable to setup the capture button in the meta app. It’s missing.
