Forum Discussion

mrc5300's avatar
mrc5300
Honored Guest
1 month ago

Glasses disconnect as soon as I put them on my face

The glasses connect and I can take photos with them but the minute I put them on my face they lose connection. I have done both resets, cleaned the charging, updated, disconnected it from my phone, deleted and reconnected the app etc.. but even if I physically move the arms outwards they instantly disonnect 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hey there mrc5300,

     

    We've just come across your post regarding the issues you are having with Ray-Ban Meta Ai glasses losing connection as soon as you put them on. We want you to have the best possible time with them, so we'd love to lend a hand. Please attempt the following troubleshooting steps:

     

    • Make sure the phone and glasses are both sufficiently charged.
    • Make sure the phone and glasses are close to each other.
    • Make sure glasses are updated to the most recent firmware.
    • Make sure the Meta AI app is up to date by checking the Apple or Google Play app store.
    • Attempt to pair the glasses with your phone again from the Meta AI app.
    • Make sure to remove the glasses from other devices (for example, a different phone) that were previously paired with glasses via the Bluetooth menu.

    Should the issue persist after having followed all of the suggested troubleshooting steps, then please send us a private message, so we can take a closer look at things. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.