Hard to hear and understand during calls keep on cutting off

Hey there enon0605 

 

Thanks for letting us know you're having issues with hearing on calls using the AI glasses. 

 

We have some steps you can take to fix this: 

 

• From the Meta AI mobile app, tap glasses icon in the bottom right.
• Tap Settings
• If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping settings.
• Tap Meta AI.
• Tap "Hey Meta" preferences.
• Ensure that the toggles next to "Hey Meta" and Wake sound are turned on.
• Try a voice command (e.g. "Hey Meta, how much battery is left?").

 

• If the voice command was recognized, you should see the notification LED blink white in response. When the wake sound toggle is on, you will also hear a sound when voice controls activate in response.
• If voice controls still aren't responding, toggle off "Hey Meta" and Wake sound, then turn them back on and try another voice command.
• If voice commands still aren't working, go to Device settings, swipe down and tap Microphone troubleshooting.
• Tap the toggle next to Microphone adjustment to turn this feature on, then try another voice command.
• If voice commands still aren't working, try unpairing and re-pairing your glasses.

We'd also like to add that certain features for the Ray-Ban Meta AI glasses are only available in selected countries. You can see the support country list for the glasses here: Support countries.

 

We hope this was helpful, if not then you can reach out to us by clicking on our profile and selecting "send message" - This will open a private message with us so we can troubleshoot your issue further. 

 

Have a lovely rest of your day,