Forum Discussion

enon0605's avatar
enon0605
Honored Guest
2 months ago

Issue with meta AI software

The software of translation and “what do you see” is not working . The message says it’s not available in your region what should I do ?

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello enon0605,

     

    We understand how frustrating it can be to encounter this error message when trying to use the translation feature on your glasses.

     

    The message “It’s not available in your region” means that the Meta AI features are currently restricted based on geographical location, as availability is limited to certain countries. Please check the following link to see if your country is supported.

     

    If you are in a supported country, check for any updates for both the glasses and the app to see if that resolves the problem.

     

    Let us know if you need further assistance.

    • enon0605's avatar
      enon0605
      Honored Guest

      Thanks if im traveling to Germany would the factory reset restore the live translation and other features not available in my country ?