Forum Discussion

cloakofqualia's avatar
cloakofqualia
Honored Guest
23 days ago

Issues With Wrong Battery Reading

Gen 1 Meta Ray-Bans on Android (OnePlus Open)

Recently, I've been getting some wrong battery readings on my glasses. I'll charge them up and put them on, then shortly after, I'll try a "look and" or "hey meta take a video" and I'll get "Low battery. Charge your glasses and try again." But when I ask how much battery, it will always say 100% (even after wearing them for a few hours with photos, videos, and music.) The app will also show 100%.

It's weird as I'm only getting this with this pair of wayfarers. I have a pair of limited edition wayfarers that work perfectly in this regard, but I have uninstalled and reinstalled as well. I have factory reset and unpair/re-paired the problematic pair multiple times to no avail. 

bug
gen 1
issue
rayban

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    22 days ago

    Hi there,

     

    We understand you are encountering battery issues with your Ray-Ban. We appreciate the multiple troubleshooting steps you have already performed and for further assistance, we recommend heading over to Ray-Ban Support, they will be able to proceed accordingly and give you further guidance on the next steps.  

     

    Have a lovely day!