Forum Discussion

prajulvishnu's avatar
prajulvishnu
Honored Guest
22 days ago

Media is taking longer to Import.

I've recently taken videos using my Meta Ray-Ban glasses. Most videos were under 20secs. Most videos from the same day have been imported but there are a few that still shows "importing full-quality video" even after many days. How do I get this resolved?

 

issue
rayban

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    22 days ago

    Hello there, thank you for posting on our Meta forums.

     

    We understand you are having some difficulties with your glasses taking a long time to upload content to your app. Could you please try the steps outlined below to get them to import the images. First of all, please check the list provided here to ensure your phone is compatible with the glasses. 

     

    • Restart your Ray-Ban Meta glasses
      • Turn the glasses off and wait 30 seconds.
      • Slide the power switch towards the lens in the ‘on’ position. The notification LED will blink white.
    • Ensure your Ray Ban Meta glasses are fully updated
      • In the Meta AI App, tap the Glasses icon
      • Tap Settings
      • Tap Updates
    • Ensure your Meta AI app is fully update on the Play Store
    • Attempt to connect to a different network (another Wi-Fi or mobile hotspot) and try to import again to rule out a network connection problem.

    If you are still having difficulties with the upload time after trying these steps, please don't hesitate to get in touch with us privately, so we can get you the best tailored support possible. You can contact us via the steps below. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.