Meta AI not supported in Spain anymore?
Hi! I live in Spain, both Headliner Gen2 and HSTN were bought in Spain and they worked perfectly with Meta AI until yesterday and suddenly I got a notification saying that Meta AI is not available in...
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Hi aspi750,
Thanks for contacting us.
While the Meta AI app is not yet available everywhere, it's available and supported in Spain. As we understand it, you previously had access to the app and the 'not available in your region' messages appeared only yesterday.
Thanks for trying to restart, reinstall and repair the app. We would now recommend checking for updates as this may resolve this issue.
If you're still receiving this message after updating, please let us know so we can look further into this and get you back to using Meta AI.
Thanks!
Hi! Thanks for answering, I already checked updates and I'm running 19.2 on both devices, I'm just baffled as I've seen no other reports about similar issues. I tried installing Meta AI on my iPad and AI do get the same message before even being able to log into Meta AI is not supported in your region. Is it possible that my account got switched to another region?
Cheers
I think the question to ask is, how does Meta determine geolocation? From the IP your phone is coming from? Bluetooth and wifi scanning? GPS? A combination of any of these?
For mobile they also use MCC and MNC Network country and provider codes on the SIM. It's usually a combination of all of them.
I downloaded the Meta AI app from the US Store and installed while using a VPN and managed to get the app not to say that I was in an unsupported region but after login it went back to no Meta AI... I miss Awkwafina whispering to me...
Hi there aspi750 ,
We understand how frustrating it must be to suddenly lose access to Meta AI on your Ray-Ban Meta glasses, especially after everything was working perfectly.Based on what you've described, it’s possible that your account region settings may have shifted or been flagged incorrectly, which can affect feature availability.
Here’s what we recommend:
Double-check your Meta account region
Log into your Meta account via browser and confirm that your country is set to Spain.
If it shows a different region, try updating it.
Ensure location services are enabled
On your mobile device and glasses, make sure location services are turned on. This helps the app verify your region correctly.
Avoid VPNs or location masking tools
If you’re using a VPN or proxy, try disabling it and restarting the app to see if access is restored.
If you are still having issues, we would suggest you to submit a bug report. So our engineers can look into it for you.
We truly appreciate your patience and hope to have Meta AI back up and running for you very soon.
