Forum Discussion

seantanxy's avatar
seantanxy
Explorer
2 months ago

Meta AI voice features lost after recent update

My Oakley HTSN glasses was working fine until the most recent app updates. 

Now every time I ask a question it responds with "feature not available in your region" 

Anyone has the same problem?

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hello seantanxy,

     

    We understand how frustrating it can be when the Meta AI voice features stop working, especially if everything was running before the recent update. 

     

     First, it's a good idea to double-check that you're currently in a supported country for these features. You can find more details about supported regions by visiting this link.

     

    Since the issue started after an update, we recommend using the bug report option within the app. This helps our engineering team investigate and resolve the issue more quickly.

     

    If you have any other questions or need help with anything else, feel free to reach out. We're always happy to assist!

    • seantanxy's avatar
      seantanxy
      Explorer
      23 days ago

      i set up my glasses in Singapore and they work fine for awhile. Stopped when i went to Vietnam for a trip and now I am back in Australia, which is a supported country; but live AI has stopped working. I have done repairing, hard reset. Nothing works. Any solution? 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        23 days ago

        Hi seantanxy 

         

        Thanks for the update! We understand that you may be confused as to why the Live AI is not working, even though you are located in a supported country. Since you've already repaired and hard reset the device, confirmed that you're in a supported location, and noted that the issue began after an update, we suspect it may be a software bug. In that case, as previously advised, we recommend submitting a bug report. This will help our engineers collect the necessary information to improve the software.

         

        For more information about how to submit a bug report please click here.

         

        This will provide our engineering team with additional data to investigate and  hopefully come to a resolution quicker. In the meantime, we would recommend to keep checking for any new updates, and ensure you have the latest versions of the Meta View app and your glasses' firmware installed as outdated software can cause features to stop working. 

         

        We appreciate that this is not the outcome you were hoping for as it doesn't immediately resolve your issue and we do wish that the circumstances were different. We appreciate your understanding. If you have any further questions don't hesitate to reach back out!

         

        Thank you for your continued patience and for being a valued customer.