Meta Display glasses unresponsive

Hi there Kore971, 

 

We noticed your post, and would love to lend a hand so you can get back to using the Meta Ray-Ban Display!

 

If you are seeing a blinking White LED, we would recommend force restarting the device.

To force restart your glasses using the Meta AI app:

In the Meta AI App, tap the Glasses icon

If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use

Tap Settings

Tap General

Tap Force restart

 

To manually force restart your glasses:

Close both arms on the glasses.

Slide the power button back to power the glasses off.

Press and hold the capture button.

While still holding the capture button, slide the power button forward to turn the glasses back on.

Once the status light LED turns red, release the capture button.

 

After a forced restart, it may take a few minutes for the glasses to reestablish a connection with the app. If the glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.

Hi there,

 

Just checking in to see if you were able to get paired again?

 

If you are still having issues please don't hesitate to get back in touch again!