Hello happyuser.2025,
We see that you are running into some problems when it comes to using your glasses after you had some problems installing the latest update so lets see what we can do to help.
When the glasses are unresponsive or have problems connecting, or when turning them off and on does not work, you can try performing a force restart of the glasses.
To force restart your glasses using the Meta AI app:
- In the Meta AI App, tap the Glasses icon
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use
- Tap Settings
- Tap General
- Tap Force restart
To manually force restart your glasses:
- Slide the power button back to power the glasses off.
- Press and hold the capture button.
- While still holding the capture button, slide the power button forward to turn the glasses back on.
- Once the status light LED turns red, release the capture button.
After a forced restart, it may take a few minutes for the glasses to reestablish a connection with the app. If the glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.
If you are also unable to perform a force restart please let us know.
