Forum Discussion

Scobe's avatar
Scobe
Honored Guest
24 days ago

Meta Ray Ban customer support

I received glasses as a gift at an event, connected them to my device using my Meta account, and have since gotten a new phone and my account disconnected. In the meantime, my glasses have stopped working -- they show charged but then nothing holds a charge. I'm looking for tech support as it's been less than a year, and I think they are still under warranty. When I put my serial number in the system, it's not recognized. I'm just looking for someone from support to help me out, but without a serial number that works(?) or a proof of purchase, I can't get any. 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    24 days ago

    Hi there Scobe, 

    We would be happy to help you out with this! We recommend getting in touch with us privately and we can look into this further and help get you back into your account as well as look at your warranty details. You can do this by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.