Hi there Ahmewa8
We saw you were having some issues with your brand new Ray-Ban Meta Wayfarer Gen 2s. That's not an experience we want you to have, so wanted to offer some advice.
A red LED on the glasses case would indicate a charging error. In this case, we'd recommend getting in touch with the retailer to discuss a return or exchange if this issue occurred right out of the box.
You can also contact Ray-Ban Support for further assistance, as with this being a brand new purchase it would be within the warranty period.
You can contact them using the information on this page.
We hope this helps!
