Meta ray bans disconnects
The weirdest thing happens, the glasses would connect when i don't have them on, associated as I put then on my face or pick them up to put them on my face it disconnects, does anyone have any help for me on this
Forum Discussion
4 Replies
Below some options that I think you can do:
- Update firmware and app
- Check for multiple phones or devices
- Disable/enable wear detection and power saving (if available)
- Forget and re‑pair the glasses
- Clean the wear sensor and check again
Both the app and the glasses software is up to date
Just one phone is connected to, did forget device and repair it, uninstalled the app and reinstalled the app also
Don't know how to disabe/enable detection
Don't know where the wear sensor is located please give directions
Thank you
Hi there @ElectricAardvark7600,
We noticed your post and would love to lend a hand!
Here are a few things you can try out to see if they help:
- Make sure the phone and glasses are both sufficiently charged.
- Make sure the phone and glasses are close to each other.
- Turn glasses off and back on
- Restart Glasses: Slide the power switch on your glasses away from the lenses and into the ‘off’ position. Wait 30 seconds. Then slide the power switch on your glasses towards the lenses into the ‘on’ position. The LED on the glasses should blink white.
- If happening while using another app (Meta FoA, music provider, or fitness app), make sure that app is up to date
- Make sure glasses firmware is updated
- Unpair Glasses on phone: Forget device from the Bluetooth settings of the phone and try pairing again
- Put your glasses into pairing mode: turn the glasses on by sliding the power switch toward the lens to the ‘on’ position. Place glasses inside the case. Press and hold the BT discovery button on the back of the case for 5 seconds until the LED on the front of the case turns blue.
Please also check out our public article on cleaning your device, to ensure that the sensors on the device are clean and working properly.
If you are still getting disconnected after trying out these steps, please send us a Private message so we can try out further troubleshooting!
