the description on the app and website to factory reset won't work, I cannot even reconnect the case with bluetooth, the case still shows a free light and has gone white when I tried to reset but the Bluetooth doesn't work, the original issue with my glasses were speakers weren't working correctly.
Hi andylev15,
Thanks for reaching out.
We understand that you're having issues with your Ray-Ban Meta glasses' speakers and that you're unable to connect to the charging case due to the Bluetooth not working.
Thanks for trying some troubleshooting, there are a few more steps we would like to recommend to get everything working again.
First, in your phone settings, try turning off other Bluetooth devices, restart your phone then reconnect Bluetooth again.
Next, check there's no debris on the speakers. Once that's verified, unpair then re-pair your AI glasses with the Meta AI mobile app.
If your speakers and Bluetooth are still not working after this, please send us a private message so we can further investigate:
Please remember, you must be signed into the community first to send us a private message.
Thanks.
Make sure you remove your device from the app before trying to reset them. Maybe that is the problem.
After that try reconnecting by pressing the case button (with the glasses in the case) until the LED is blue and then repair in the app.
Hope that helps.
