I just got these brand new gen 2 meta glasses. I opened them today and only the right speaker plays audio. The left speaker is dead. I tried force restarting and unpairing but still nothing. Is there any way to fix this? I dont want to have to return this because Im supposed to take this to a trip in a few days.
Hey there,
We saw your post and we wanted to lend a hand!
Experiencing issues with one speaker working and the other is completely dead can be far from ideal, especially when you have a trip planned and you want to use them over there. We would love to provide you with the support needed and to do this we left a few steps for you to follow below:
1. Make sure the phone and glasses are both sufficiently charged.
2. Please make sure the glasses are updated.
3. Make sure the Meta AI app is up to date by checking the Apple or Google Play app store.
If you still having issues after trying the steps above please reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
