I just got these brand new gen 2 meta glasses. I opened them today and only the right speaker plays audio. The left speaker is dead. I tried force restarting and unpairing but still nothing. Is there any way to fix this? I dont want to have to return this because Im supposed to take this to a trip in a few days.
Hey is this issue resolved? I am facing same issue
When I place my glasses on the table, they play music from Spotify. When I put my fingers on the arms, where the sensors for putting on the glasses are apparently located, the sound is choppy, like a machine gun.
Hi, after not using my Meta Ray-ban 2 Wayfarer 0298 for a while, I took them out of their case and updated the firmware. The speakers stopped working. I tried everything: restarting, hard reset, disconnecting, restarting my phone, re-pairing, but the glasses still behaved abnormally and occasionally the message "Speakers not working" popped up in the app. Then, by coincidence and a bit out of desperation, I restarted the glasses by holding down the shutter button while turning on the glasses and releasing the shutter button when the LED turned red. I left the glasses on the table and heard "battery ninety percent." I left the glasses on the table and tried to start Spotify. The glasses suddenly started playing. I assume that the new firmware is faulty and that the problem occurs when the user puts the glasses on their head. Is it realistic that someone will look into this? I had custom optical lenses made for the glasses for $500. Thank you for your help and response.
Hey there,
We saw your post and we wanted to lend a hand!
Experiencing issues with one speaker working and the other is completely dead can be far from ideal, especially when you have a trip planned and you want to use them over there. We would love to provide you with the support needed and to do this we left a few steps for you to follow below:
1. Make sure the phone and glasses are both sufficiently charged.
2. Please make sure the glasses are updated.
3. Make sure the Meta AI app is up to date by checking the Apple or Google Play app store.
If you still having issues after trying the steps above please reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
