Forum Discussion

CMabe's avatar
CMabe
Honored Guest
5 months ago

Microphone issue with calls

I recently went out of state and noticed that my mic is no longer working for phone calls.  I have audio, it seems to be working for translate, the hey meta function was hit or miss.  I have a fold 4 Samsung it has worked with this phone for year.  

Any ideas.  I have unpaired the glasses. Deleted the app from the phone, factory reset the glasses. Hard reset of glasses to no avail.

 

Any other suggestions are appreciated

3 Replies

  • CMabe's avatar
    CMabe
    Honored Guest

    Sorry should have said meta wayfarer glasses to be specific

  • same issue. not even had them for 2 weeks and the `hey meta` was working sporadically. Now, the microphone doesn't work at all. never dropped or damaged. Tried all the troubleshooting steps and nothing.

  • Yep Oakley Vanguard's

    Happening to me now, 6 months old and used maybe 10 times.

    I have done everything the terrible Meta support pages suggest.
    Un-paired and re-paired.
    Restored to factory
    Cleared the speaker.
    Uninstalled and re-installed the software on my phone.

    Release version 124 and since then the glasses dont respond to Hey Meta or OK Meta and nobody can here me if i answer a call or try and respond to a WhatsApp message. Strangely though if i want to use the translate function that works just fine, go figure.

    I have removed all app connections that i had previously setup, tried in English UK and English USA langauges, nothing works to get the glasses to hear the Hey Meta or OK Meta voice prompts.