My iPhone cannot use Meta AI
My iPhone cannot use Meta AI.I tried restarting my phone and reinstalling the software, but every time I want to set up my glasses, the app always gets stuck on a white screen
Forum Discussion
Hi there xu.721190,
We noticed your post and we would love to look into this with you, so that you can get your glasses paired and ready to use.
Here are a few troubleshooting steps to try out:
- Make sure your phone is up to date with the current version of iOS.
- Try reinstalling the app again, and when you launch it try being connected to a different network.
Could you also let us know what the current version of iOS you are currently using/ what model of phone you have.
Looking forward to hearing back from you soon!
My iOS is 18.7.2 and my phone is iPhone 13 Pro Max.
Thanks for getting back to us,
We have a number of users reporting similar issues with Pro Max models, our engineers are currently working on this issue.
In the meantime we would like to transfer this case over to our email team, so that if our engineers are able to find further troubleshooting we can keep you updated.
To do that we would need to gather a couple of details from you:
- Your Full Name.
- Your Preferred Email.
In the meantime if you have another device you could try using that to see if you have any success.
Looking forward to hearing back from you soon!
My full name is Xun ***. My email address is **@qq.com.
[edited for privacy - this is a public forum]
Hi again,
Sorry but could you please send us a private message with the requested details again.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing back from you soon!