Forum Discussion
nealshah
6 months agoHonored Guest
I have the same problem with my new phone. My screen goest to a black screen when clicking either option. The image of an account to select comes up briefly then the screen goes black and is unresponsive. I'm able to pair them and hear photos being taken. Will these photos and videos be saved and accessible once the app snafu is resolved?
I've tried all the troubleshooting steps you described for the OP. iOS 26.1/17 pro max