Forum Discussion

liverpool2015970's avatar
liverpool2015970
Honored Guest
1 month ago

My META Vanguard AI glasses don’t have garmin or strava on app connections...

Hi i’m also experiencing the same issue with the garmin and strava apps, I tried everything updating the app, restarting both devices even doing factory reset on the vanguard, and none of them worked, both apps doesn’t appear to me on the app neither Strava or Garmin Connect, the only ones that appear are Spotify, Apple Music (on the iphone) and Amazon Music. I managed to get Meta Ai on my garmin connect but not on the meta ai app...Please advise

I purchased them in london but am based in South Africa.

 

 

Garmin
Strava
vanguard

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi @liverpool2015970!

     

    We understand that you're having problems to connect the Garmin and the Strava app with your Oakley Meta Vanguard glasses, we'd love to help out with that! 

     

    We can see you mentioned that you have purchased your glasses in London but you are currently based in South Africa. Unfortunately, the Meta AI and Strava/Garmin integration is region-specific because the AI features and the Meta smart glasses themselves are only available in select countries. 

     

    The integration, which allows users to integrate these apps, relies on the availability of the Meta AI ecosystem and the supporting hardware in a specific region. At the moment not all countries are supported with Oakley Meta Vanguard glasses which may result in some features not being accessible to you. You can check out our supported countries here in this link.

     

    We understand that this is not the outcome you were hoping for and we do wish that the circumstances were different, we appreciate the genuine interest you have for our products and services, so we do apologize for the inconvenience.

  • lukareds's avatar
    lukareds
    Explorer
    1 month ago

    Hi, I live in Italy. The Strava, Garmin, and Apple Heart apps appeared on Meta AI a few days ago. Check for updates for the Meta AI app on your phone.