NO Live AI on the latest Firmware

Hi Hamlet451

Thank you for bringing this issue to our attention. We understand you might feel a bit confused as to why you have no access to Live AI when you are a member of the early access program and you I live in Texas, USA. (Which is a supported region). We appreciate that you have already tried some of the TB steps on your own but you still have no access to this feature. 

As you may be aware, we are rolling out these new features gradually, which is a common practice designed to ensure stability and a positive user experience. Since you have already exhausted all the possible TB steps, we think it is more likely that the feature is not yet available to you due to the gradual rollout.

However, if you think there is a problem with your Glasses software, we recommend submitting a bug report. This will help our engineers to collect the necessary information to improve the software.

Make sure that you include as much detail about the problem as possible in your report. Information such as the kind of phone you were using, what you were doing when the problem occurred and adding a screenshot may help us address the issue.

To report that something isn't working on the Meta AI app:

1. Open the Meta AI app.
2. Tap your profile picture in the top right.
3. Tap Help & support.
4. Tap Submit a report.
   Describe your issue.
5. Select the category that best matches your issue and add any screen shots by tapping Add images.
6. Tap Next.
7. From here, you can choose to share your diagnostics.
8. Tap Share and send report to share your diagnostics and send your report or, tap Don't share and send report to send your report without sharing your diagnostics.

Once you've submitted your report, you can check your notifications for updates on your report.

We appreciate that this is not the outcome you were hoping for as it doesn't immediately resolve your issue and we do wish that the circumstances were different. Trust us, we want nothing but the best experience for you! Your satisfaction is our top priority and we are committed to helping you improve your experience.

Once you have submitted your bug report, please rest assured that our engineers will work actively on your case to provide a solution if the issue lies in your device's software. 

Thank you for your continued patience and for being a valued customer.