Forum Discussion

rjessop213's avatar
rjessop213
Explorer
2 months ago
Solved

Oakley Meta Vanguard can't connect to Garmin from Meta AI

Hi. I'm using an iPhone and have the following issue trying to connect my Meta AI app to Garmin Connect. Starting in the Meta AI app: Open Devices -> Vanguard -> App connections Select Garmin Pr...
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 months ago

    Hey!

     

    While it may not be guaranteed to work, there is a good possibility it will, as it will refresh your phone as well as the Meta AI app to make sure that everything runs as smooth as it can while trying to connect Garmin. As for uninstalling the app, you will have to pair your Oakley Meta Vanguard again,  we know pairing can be quite the work so we'll leave steps for you here so that it will be as easy as possible for you:

     

    1. Remove your glasses from the case.
    2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
    3. Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
    4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app.
    5. From the Meta AI mobile app, tap in the bottom right.
    6. Tap in the top right and follow the on-screen instructions.
      • If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.

    We hope this helped and if the problem does persist, then please let us know and we'll look closer into it.

    Thank you!

rjessop213's avatar
rjessop213
Explorer
2 months ago

Hi.

Would uninstalling the Meta AI app (which I installed literally today for the first time) require me to set the glasses up again? If the answer is yes, then I'd like you to tell me exactly how sure you are that this will work, because that was a fair amount of work and this fix sounds speculative.

Thanks.

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
2 months ago

Hey!

 

While it may not be guaranteed to work, there is a good possibility it will, as it will refresh your phone as well as the Meta AI app to make sure that everything runs as smooth as it can while trying to connect Garmin. As for uninstalling the app, you will have to pair your Oakley Meta Vanguard again,  we know pairing can be quite the work so we'll leave steps for you here so that it will be as easy as possible for you:

 

  1. Remove your glasses from the case.
  2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
  3. Put your glasses back inside the case, making sure that you gently push down on the top of the glasses so that the bottom of the nose bridge on your glasses makes contact with the charging port inside the case.
  4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI mobile app.
  5. From the Meta AI mobile app, tap in the bottom right.
  6. Tap in the top right and follow the on-screen instructions.
    • If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.

We hope this helped and if the problem does persist, then please let us know and we'll look closer into it.

Thank you!

  • rjessop213's avatar
    rjessop213
    Explorer
    2 months ago

    I’m at a loss as to explain why but this seems to have worked.

    With a caveat. Once I had connected it to Garmin I was asked to “Enable Meta AI” to access connected features. Pressing the “Configure” button took me to this menu, and none of the options in this menu had any effect on this:

    I had to navigate to the Communication menu (I think) and connect my Phone, and I was then prompted to “Enable Meta AI” with a menu flow for this, and then I could go back and complete the app connections.

    Aside from having to find that out myself, I think the Garmin and Strava integrations I was trying to enable now both work.

    Thanks for your help.

    • Matek89's avatar
      Matek89
      Explorer
      21 days ago

      How is this fixed for you? I still get a white screen that I can just close nor Garmin nor Strava app can be connected. Really frustrating!!

      • gijsvvliet's avatar
        gijsvvliet
        Honored Guest
        21 days ago

         

        I sent it back. I was sent from pillar to post, and no one was able to help me.

  • LuAl22's avatar
    LuAl22
    Honored Guest
    29 days ago

    I have the same issue.

    I have updated all apps, software on Garmin device, logged in to Garmin connect and Strava, reset the glasses several times, removed the Meta AI app several times, logged in with different accounts, setup the vanguard glasses several times, and still I am met with a blank white screen when trying to connect to Garmin and Strava through the Meta AI app.

    I have connected successfully to Apple Health and Apple Music, but it simply won't connect to Garmin or Strava. It's infuriating going around in circles.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      29 days ago

      Hey there LuAl22,

       

      We've just come across your comment regarding the issue you are having  connecting your Garmin account to your Oakley Meta Vanguards. We really appreciate all of the troubleshooting steps you have taken so far. Please send us a private message, so we can look further into this.

       

      To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Looking forward to hearing from you! 

    • gijsvvliet's avatar
      gijsvvliet
      Honored Guest
      22 days ago

       have the same problem. In the meantime, I have contacted Oakley, Garmin, and Strava, but unfortunately no one seems to know what is causing the issue or how to resolve it.

       

      Has this issue been resolved on your side in the meantime? If not, I am at the point of returning the product to the store, as it is not usable in this state.

       

      Thank you in advance for your response.

      • AdrianTartia's avatar
        AdrianTartia
        Explorer
        22 days ago

        Hello. No didn't menage. The Meta support sends me to Garmin. Garmin support sends me to Meta. It's a joke. Waste of time. Waste of money. These glasses are a scam in my view. MEta and Garmin should solve the problem, make an update available to fix the bug ... it shouldn't be me to try to get hold of someone in support ... and then they have no clue and send me to some other company's support. it's a complete joke. They should be ashamed of something like that.