Forum Discussion

eacore's avatar
eacore
Honored Guest
2 months ago

Oakley Meta Vanguard No Audio

Im having issues with my brand new glasses.

It does not play any audio coming from the phone.

Everything else works but when it comes to listen to music or making calls.

It gave me an update to version 17 whilst setting up the glasses and both the phone and meta ai app are up to date.

I already tried the TS found over here re-pair the glasses, factory reset and all the works.

 

it feels like a firmware bug but i have no idea what to do. Oakley did not help they just offered a return but it is not possible for me. I bought them for a trip in which I currently am… in a different country.

 

any ideas? 

bug
issue
No Audio
oakley
vanguard

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hello eacore,

     

    We understand you're experiencing sound issues with your Oakley Meta Vanguard glasses, and we know how important audio can be, especially when you're traveling or relying on your glasses to stay connected. Let's walk through a few steps together to help get things working again.
     

    Check Volume Settings

    • Touchpad Controls: Swipe forward on the touchpad (located on the right temple) to increase the volume, and swipe backward to decrease it.
    • Phone Volume: Make sure the volume on your paired phone or device is turned up and not muted.
    • Meta AI App Settings: Open the Meta AI app, go to Settings > System Alerts > System Sounds, and check the volume level for notifications.

    Confirm Bluetooth Connection

    • Bluetooth Menu: In your phone’s Bluetooth settings, ensure your glasses (listed as “Ray-Ban Meta Smart Glasses” or similar) are connected.
    • Toggle Bluetooth: Try turning Bluetooth off and back on again on your phone.
    • Open the Arms: If the arms of the glasses are closed, audio streaming will pause. Reopening them should automatically reconnect the audio via Bluetooth.

    Since you've already tried re-pairing and factory resets without success, the issue may be related to a firmware bug or a specific phone setting. If this started after a recent update, we recommend submitting a bug report so our engineering team can investigate further. 

     

    We're here if you have any other questions.

    • eacore's avatar
      eacore
      Honored Guest
      2 months ago

      I just tried it. It did nothing.

      im Running ios26.1 so the menu is not the same for the meta app.

      I already tried a different phone to setup the glasses and it has the same problem.

      if i turn the volume up with the glasses it does do it but there is not sound coming from the speakers. If i switch output the music keeps going its just like its not able to direct the sound through the speakers.
      Oh and it does read messages.

       

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Thank you so much for providing us with this feedback. At this point, we’d like to explore other options and continue the conversation via private message.

     

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    • eacore's avatar
      eacore
      Honored Guest
      2 months ago

      Perfect. I just did. I hope we can solve this problem