Forum Discussion

vfallucca's avatar
vfallucca
Explorer
23 days ago
Solved

Oakley Vanguard don’t connect to Strava and Garmin

I see this is a very well known topic , outstanding for at least the last two months and apparently not solved yet : for the cost and the brand reputation this experience is just unacceptable and deeply amateurish 

I kindly ask Meta’s brains to provide us with an official statement and help in addressing this annoying problem 

when I try to connect Meta AI app to either Garmin or Strava the process get stuck in a blank page

I posted several comments in other threads , I tried to contact meta customer support (but I Learned that can only manage issue for products purchased at the Meta Store…and routed me to Oakley customer support…this is incredible), so far no reaction (must be for the Xmas break …I hope)

Please, I kindly ask if someone from the community managed to solve this or if Meta can tell how to do (please not like I read somewhere “to unpair and pair again the glasses: it doesn’t work with me)

  • Managed to fix this after trying everything by enabling a VPN set to US location and retrying. Worked straight away. No idea why!

22 Replies

  • ding33's avatar
    ding33
    Honored Guest

    Managed to fix this after trying everything by enabling a VPN set to US location and retrying. Worked straight away. No idea why!

    • vfallucca's avatar
      vfallucca
      Explorer

      Thanks so much! I did the same and it worked also with me !  Unbelievable that neither Meta nor Garmin or Strava made this explicit. Anyway it seems fixed now ! Thanks 

    • RAGIQUI's avatar
      RAGIQUI
      Honored Guest

      ¿Hay alguna otra solución que no sea cambiar la VPN? lo comento porque cambiar la VPN entiendo que tiene un coste económico. ¿Me puedes ayudar? Gracias 

      • vfallucca's avatar
        vfallucca
        Explorer

        Si pero la vpn è solo para conectar la primera vez

      • vfallucca's avatar
        vfallucca
        Explorer

        I also used NordVPN and worked straight away… did you set US location?

  • Hi 

    any update please? I can’t connect Amazon music, Garmin or Strava.  I don’t have or want a VPN and have deleted app. Reset glasses and unpaired. 

    thanks

    • vfallucca's avatar
      vfallucca
      Explorer

      I managed to fix it connecting via VPN set to US location. Try, it should work

  • Thanks. I don’t really want the expense of something else like a VPN it should work in the UK and even comes with a 12 mo th Strava sub 

    • vfallucca's avatar
      vfallucca
      Explorer

      You just need a vpn to allow to connect Meta AI to Strava and Garmin…once the accounts are connected you don’t need VPN anymore 

  • robymine's avatar
    robymine
    Honored Guest

    Ciao anche io e un mio amico abbiamo lo stesso problema ma veramente devo prendere Nord VPN!? Non sono abilitati in Italia?

    • vfallucca's avatar
      vfallucca
      Explorer

      Sembra di no…io sono riuscito con vpn (qualsiasi, basta solo per connettersi una volta) settata su location USA e funziona…avevo quasi deciso di restituire gli occhiali a Oakley (che non ti danno soluzione ma sono aperti a ritirare il prodotto e rimborsarti) quando ho letto qui un post che diceva di provare con vpn ed ha funzionato 

      • robymine's avatar
        robymine
        Honored Guest

        Ciao

        pare che ora funzioni anche senza VPN il mio amico lo ha fatto senza, ma chi lo ha fatto con la VPN cambia qualcosa?

    • manu_grandeury's avatar
      manu_grandeury
      Explorer

      Penso sia un bug. Ti serve una VPN localizzata negli USA solo per fare l’autorizzazione di Garmin e Strava. Dopo, logicamente, non ne avrai più bisogno.

      • Guruman007's avatar
        Guruman007
        Explorer

        I’ve been struggling with this issue for the last 24 hours until I stumbled across this post.

        id uninstalled, reinstalled garmin and meta AI etc


        I’m in the UK, connected VPN surfshark on my iPhone to the US and boom it worked instantly. 

        However, obviously won’t be leaving a VPN connected so I’m hoping and assume it’s only required to install (it should be)

         

    • Guruman007's avatar
      Guruman007
      Explorer

      I put surfshark on my iPhone and connected to any US VPN

  • robymine's avatar
    robymine
    Honored Guest

    Una domanda sempre sul tema Garmin, ma a voi quanti allenamenti memorizza l’app Meta, io vedo solo dal 29 novembre ma sia in garmin che Strava ovviamente ne ho da molto prima