Forum Discussion

DHowitt's avatar
DHowitt
Explorer
22 days ago

Oakley Vanguard unable to connect to Strava or Garmin

Just received a pair of Oakley Vanguards as what should be an amazing Christmas gift, however cannot connect to Strava or Garmin via the Meta AI app. On pressing “connect”, I am met with just a blank white screen which seemingly never loads. No issues with Spotify/other music app connections.

 

Anybody else with this issue? Any fixes? 
Tried the usual sign-out/uninstall all relevant apps etc. 

10 Replies

  • Mbk1970's avatar
    Mbk1970
    Honored Guest

    I have the same issue, so i Will follow here to see what solution I Can use to Solve it

  • Same issue here as well, tried to set glasses back to factory settings but issue remains 

  • Seems to be a European problem. I tried to switch my VPN to the US and it worked!

    I still believe that it is crazy to pay +500€ for glasses and have no customer support at all (at least in Italy)

    • DHowitt's avatar
      DHowitt
      Explorer

      Thanks. It is shocking!

       

      what VPN do you use?

      • Mbk1970's avatar
        Mbk1970
        Honored Guest

        Thanks for the tip Leo i did the same and now it works for me

    • LucioSala's avatar
      LucioSala
      Honored Guest

      Mitico! Avevo lo stesso problema e con VPN ho risolto e ho connesso Garmin e Strava! Grazie Leo!

      Great! I had the same issue and with a VPN connection (not one in particular, I tried the fastest in TunnelBear) I fixed and connected Garmin and Strava! Thanks Leo!

  • FYI: this issue is now fixed for me (no VPN required).