Forum Discussion

scubasteve.303893's avatar
scubasteve.303893
Explorer
30 days ago

Ray-Ban Gen 2 Messaging Unavailable

I setup my Ray-Ban Wayfarer Gen 2 glasses with my iPhone and I am stuck on the Phone setup. I have the meta AI app on an iphone and just paired my meta wayfarer glasses. I was able to setup everything except in the communication section of the app, there's the "phone" section, when I click on "connect" under the Phone setting, it says "set up messaging". I opened my phone Settings and tapped on Bluetooth, I turned on "Show message notifications" and "Sync Contacts" like it asked me to. I then retuned to the meta AI app and clicked continue. It just pops up and says "turn on bluetooth settings" again. I tried unpairing and re-pairing but the same issue is happening. The app and the glasses have the latest software and I also rebooted my phone.

rayban

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    30 days ago

    Hi,

     

    Thank you for bringing this issue to our attention. We understand that you're trying to set up your Ray-Ban Meta AI glasses with your phone, and are getting stuck on the 'Communication' section of the Meta View AI app. We appreciate you trying out various troubleshooting steps in order to fix this.

     

    We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

  • SnoopyDoggy69's avatar
    SnoopyDoggy69
    Protege
    30 days ago

    Had a similar problem with Spotify but the solution was simple.

    Go to the phone settings where you can grant the phone/message app access to camera microphone and so on. There is this option "control nearby devices" or something like that (I'm no native speaker and android user so please excuse if I'm unclear) and that's the thing you have to toggle on.

    Hope that will help;)