Forum Discussion

Thomas190525's avatar
Thomas190525
Honored Guest
31 days ago

Rayban meta gen1

i have an issue showing my rayban meta  speakers arent working on my app and  i cant able to use all the features can someone help me?

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    31 days ago

    Hi there, 

    Thanks for getting in touch, we will be happy to help you out with this issue. Can you please try the below troubleshooting steps and let us know if they work for you? 

     

    Force restart your glasses: 

    1. In the Meta AI App, tap the Glasses icon
    2. If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use
    3. Tap Settings
    4. Tap General
    5. Tap Force restart


    To manually force restart your glasses:

    1. Slide the power button back to power the glasses off.
    2. Press and hold the capture button.
    3. While still holding the capture button, slide the power button forward to turn the glasses back on.
    4. Once the status light LED turns red, release the capture button.

    Let us know if this works and if not we can proceed with more troubleshooting steps. 

     

     

    • Thomas190525's avatar
      Thomas190525
      Honored Guest
      30 days ago

      I already done force restarting and formatting the glasses multiple times but still same issue prompted

        

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        30 days ago

        Hey Thomas190525

         

        Thanks for troubleshooting so far, from here we would like you to reach out to us privately as we will need to gather some private information.

         

         Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Thanks.