Stuck on screen Gen 2 iOS
Purchase gen 2 yesterday. Not able to move pass the share additional data screen as it doesnt let you select either button. Factory res er or reinstalling the app doesn’t work. I am on iOS 26.1 ...
Forum Discussion
Hello iPabloEsteban,
It looks like you're having trouble getting past the "Share Additional Data" screen, we know that can be frustrating, and we're here to help you through it.
Here’s a quick step-by-step that often clears things up:
- Unpair the glasses from your phone via Bluetooth settings. This helps reset the connection.
- Perform a forced restart by holding down the capture button and turning on the power button at the same time. Keep holding until the LED light turns red, that signals the restart is complete.
- Once restarted, try pairing the glasses again through Bluetooth.
This process refreshes the connection and can often resolve the issue. If it doesn’t do the trick, we’re just a message away and happy to keep troubleshooting with you.
MetaStoreHelp I am having the same Issue on a different screen after the software update. I might just go return them. Can you help, I love the glasses…When they work.
Hi MarineCorpsDad,
It looks like you're having trouble getting past the "Share Additional Data" screen, we know that can be frustrating, and we're here to help you through it.
Here’s a quick step-by-step that often clears things up:
- Unpair the glasses from your phone via Bluetooth settings. This helps reset the connection.
- Perform a forced restart by holding down the capture button and turning on the power button at the same time. Keep holding until the LED light turns red, that signals the restart is complete.
- Once restarted, try pairing the glasses again through Bluetooth.
This process refreshes the connection and can often resolve the issue. If it doesn’t do the trick, we’re just a message away and happy to keep troubleshooting with you.
You can private message us by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I’ve tried that to no avail.
Yup not working here. It’s crazy how it works on my iPad but the problem is I don’t carry my iPad on me. I carry my phone on me. It should be working on my iPhone. This is crazy to spend $600 on something that isn’t being compatible with my phone.
Same issue
Try plugging it into a TV with an iPhone to HDMI cable OR screen mirror to any smart TV and relaunch the Meta App. You may have to back in and out of the set up/complete set up a couple of times but both of these methods have worked.
me too! I have two pairs of glasses and they are stuck on the same get ready to capture screen. I am trying to pair them to my new iPhone 17 pro max and now my glasses won't pair!!
