The speaker and sound don't work! I put on my glasses, they turn off automatically

Hello, I need your help! Ordered Ray Ban glasses from the official website Ordered RayBan glasses from the official website on January 12, 2026. I got glasses on February 13, 2026 I’m from Kazakhstan. I used glasses for 1.5 months.

On March 29, I shot my content in the morning. After shooting, I turned off my glasses and continued to wear them ( in the off state )

After 3 hours, I turn on the glasses and it doesn't say anything (and it doesn't take off or take pictures) that is , it turns on silently . I thought maybe the battery was dead, charged the case and glasses, but still. Then I started looking for information from Anglo and American tik tok (specifically Gen1). Many people have this problem. There is also an error on the Meta Ai application itself.

Also, as soon as I put on my glasses, they turn off immediately. And it seems that the sensors that are located near the ear, when there is contact with the ears, they automatically turn off.

Please help me with this problem. This is a factory defect can you make a refund